08:00 - 08:45 In front of the Conference Hall

It's advisable to come early, as there are 400 delegates to be registered. The conferences will commence at 08:45 sharp, in order to meet the event schedule.

Location: Main networking area on the convetion floor in front of the Conference Hall Tomislav

08:45 - 09:00 Hall Tomislav 2

Executive with 20 years of stable and progressive experience in operations and retail banking. Possess personnel, customer service, operations, program and project management skills, leadership and interpersonal business relationship skills proven during business growth, as well as during organization transition and transformation.

BPM & Enterprise Architecture Conference-stream Moderator: Jasna Strajher | CEO @ Savvy Business Engineering

During his entire professional life, he has been leading major projects in government administration, public corporations and economy. In the meantime, throughout scientific work he is active in various research fields, such as AI development projects and DM-support systems and API development. Dr. Vidovic is a professor at the Zagreb University, Faculty of Organization & IT. He is also a member of National Council for Competence, PMI and Tele-Management Forum.

BPM & Enterprise Architecture Conference-stream Moderator: Prof. Slavko Vidovic, PhD | CEO @ Infodom

09:00 - 09:45 Hall Tomislav 2

Presentation focus:
· Digital transformation provides industry with unparalleled opportunities for value creation
· Digital technologies are creating new profit pools by transforming customer expectations
· According to HBR study “The Digital Transformation of Business” Cloud computing drives business agility while Mobile computing enables new business scenarios, furthermore Big data helps companies innovate and Social media transforms core business processes
· Business agility results through four aspects / levels of business process management: productivity, flexibility, adaptability and organizational awareness

Overview:
The presentation will be show how to achieve agility and digital transformation, in complex market conditions and the high speed of change, using business processes management paradigms and digital technology. In Brussels, on February 16, 2016 a declaration on digital transformation was adopted, with seven EU recommendations, requesting concrete and urgent action at all levels, in order to accelerate the transition of all subjects in the Industrial Revolution 4.0 and digital economy. With this declaration, EU is sending a clear message to the whole Europe to accelerate its development and transformation, in order to survive and remain competitive. Digital transformation is a strategic way by which the current system is transformed into a higher level of business, on the grounds such as Open -> Digital - > Virtual -> Agile.
There is a difference between agile and fast. According to Gartner, agility requires: stability, speed, strength and coordination. More specifically, the speed and agility involves changes and stability of the system, so increasing speed must not destabilize the system and to the contrary, stabilization of the system must not lose speed. Being proactive is a key indicator of achieving agility. In terms of digital transformation, agile means being aware, productive, flexible and adaptive using digital technology. Business Process Management (BPM) as an operating business model integrates the activities, people, resources, IT systems, and information technology companies. Therefore, in order to the company become or stay agile, for managers is critical to systematically and continuously manage business processes at all levels.
Innovations based on a combination of technologies "force" companies to review their operations and change agile. The use of social networks, mobile and cloud computing, Big Data, IoT and other new technologies enable changing business models and business processes of companies, as well as customer relations. The largest effects are in the application of technology and a new approach to the entire value chain of the company, combining innovative operating model with cheaper, more customized products, faster service and improved user experience. Another fundamental aspect of the digital transformation is intensive cooperation within vertical industries, enhancing networking and acceleration of product, processes and business models innovation. Cooperation, in the grounds implies an adjustment and integration of business processes with suppliers and partners, while following innovation and integration crucial is building digital relationships with customers and improve the user experience.

Key take-aways:
1. Digital technology will transform most industries, their business processes and relationships with customers
2. The speed and agility involves rapid changes and stability of the system
3. The use of social networks, mobile and cloud computing, Big Data and IoT enable changing business models and business processes of companies, as well as customer relations

Distinguished key-note Speaker: Prof. Slavko Vidovic, PhD | CEO @ Infodom

09:45 - 10:15 In front of the Conference Hall

The coffee-break makes for a great occasion to mingle around some 400 delegates, share instant feedback about presentations you enjoyed the most, engage in casual chat and naturally find future business opportunities.

Location: Main networking area on the convetion floor in front of the Conference Hall Tomislav

10:15 - 10:45 Hall Tomislav 2

Presentation focus:
· Shared service center architecture - wishes and reality
· Sharing service - sharing costs - who drinks and who pays?
· Outsourcing services - saving or wasting money?

Overview:
Serving clients in 8 countries, Erste Group aimed to implement one unique CRM system operated from shared service center. This presentation will describe lessons learnt from this journey from idea to implementation highlighting challenges and solutions in areas of shared service architecture, cost sharing and outsourcing. No theory - pure practice.

Key take-aways:
1. What customer wants and needs is not always the same
2. Sharing services is one thing, sharing costs is the other
3. Outsourcing has many hidden costs

Speaker: Davor Gasparac | Head of Group Org Corporates @ Erste Group Bank AG Austria

10:45 - 11:15 Hall Tomislav 2

Presentation focus:
· Development of business processes Repository providing the preconditions for the optimization of business processes
· Business process design, analysis and optimization
· Harmonization of strategic and operational objectives with business processes and key resources for the realization City of Zagreb strategy and establishment of responsibility for key processes
· Development of continuous control and optimization system of business processes through defining procedures for changing AS-IS processes and TO-BE processes documenting
· Development of City of Zagreb catalog services and the book of projects for implementation in a next period
· e-services - Repository of business processes of City of Zagreb provides support to implementation of information technology and software solutions for all processes in order to establish a unified information system due to customer needs

Overview:
The initiative for development of Business Process Management (BPM), Change Management (CM) and Project management (PM) in City of Zagreb was launched by The Mayor's Office in order to achieve business excellence and providing better services to citizens and entrepreneurs. The goal was to establish an effective, efficient, transparent, flexible, “user-oriented” City Administration.

It is only one way to reach the goal: a clear definition of all processes that connect users to the service provider and BPM as base for continuous improvement. Manage business processes means being able to change it when business logic requires that, when conditions in which this process works are changed or when there is a need for new services. This requires knowledge, a clear methodological approach and technology that will support all of the above.

Repository of business processes contains individual knowledge of employees of the city, set up in a knowledge base of city business and they are easy to understand, analyze and evaluate. Repository of business processes, with integrated strategic development plan of the City of Zagreb is a strong base for development of Zagreb in the direction of smart cities and the implementation of relevant projects.

Implemented projects include the development of system of continuous education of employees, which will be built not only the expertise of employees, but also to encourage changes in behavior and the manner of conducting operations through the introduction of analysis and continuous improvement of business as usual activities.

Effective BPM contributes to the simplification and modernization of administrative procedures, providing fast and reliable support to citizens and businesses, facilitates the preparation and implementation of projects and increases transparency and competitiveness of the City of Zagreb, which will enable better development of entrepreneurship, attract investment and boost overall social and economic development.

Key take-aways:
1. Development of Business Process Management(BPM) and Change Management(CM)
2. Development of Project Management
3. Govern and manage processes to support continuous process improvement

Speaker: Anka Duric | Analysis and Business Process Improvement Director @ City of Zagreb

11:15 - 11:45 In front of the Conference Hall

The coffee-break makes for a great occasion to mingle around some 400 delegates, share instant feedback about presentations you enjoyed the most, engage in casual chat and naturally find future business opportunities.

Location: Main networking area on the convetion floor in front of the Conference Hall Tomislav

11:45 - 12:00 Dvorana Tomislav 1 / 2 / 3 / 4

Introductory Address about ICT industry as the driver of the economic growth

Distinguished VIP Guest Speaker Madam Martina Dalic | Deputy Prime Minister of the Republic of Croatia & Minister of Economy

12:00 - 13:00 Dvorana Tomislav 1 / 2 / 3 / 4

ICT Yesterday, Today and Tomorrow: Were we more advanced 25 years ago?

Panel-session will start with a brief introductory overview about the state of the IT & ICT industry markets in Croatia and other countries in the region, delivered by Dr. Boris Zitnik. Where we were at the beginning when the IT services at large where first introduced to the general public, where we were when the government office for e-Croatia was established and where we are today. After this brief intro, the open discussion will follow, critically focusing on "the good, the bad and the ugly" of the last decade in ICT sector. The panelist will also discuss what are the experiences from the neighboring countries, in which areas those countries are more advanced and in which are they lacking behind Croatia. Finally, the experts will send a clear message to the current Croatian government as to what MUST BE done NOW to ensure that ICT industry continues to be the driver of the economic growth and the backbone of digital economy in Croatia.

Panelists:

Martina Dalic | Deputy Prime Minister of the Republic of Croatia & Minister of Economy
Prof. Mladen Mauher, PhD | Professor @ University of Zagreb
Prof. Slavko Vidović, PhD | Founder & CEO @ Infodom
Darko Paric, PhD | Assistant Minister for e-Croatia @ Ministry of Administration
Miroslav Kovacic | Former State Secretary @ e-Croatia Project | Founder & CEO @ MKPS
Panel Moderator: Miodrag Sajatović | Editor-in-Chief @ Lider

Candid & controversial - not "just another" round-table

13:00 - 14:00 Buffet lunch

A great opportunity to engage in a casual chat with speakers and your fellow delegates. Lunch will be served at the main hotel restaurant, providing a variety of specialties ranging from traditional Croatian food to best international cuisine.

Location Restaurant Argante @ the Convention floor of Hotel Antunovic

14:00 - 14:30 Hall Tomislav 2

Presentation focus:
· Changes in the business world in the last few years and their impact on the trends we see in the business solutions and IT market in general
· How do vendors of traditional business solutions (ERP, BI, CRM) adapt to these changes and the way of doing business
· Actual trends in the business solutions market
· Can enterprise systems really be flexible and adapt to the company growth?
· What are the predictions for the future?

Overview:
Changes we see in the business world in the last few years have significantly impacted the business solutions and IT industry in general. More and more flexibility is required while the clients want more value in less time. Enterprise business systems are going through a tough adaptation phase to the new conditions. Shorter project cycles, agile methodology, more demanding and educated users change the traditional world of the business solutions. In the presentation, we will show what is their response to these new conditions.

Key take-aways:
1. Disruptive economy is the "new normal" as more and more businesses are affected and forever changed by the digital transformation processes.
2. On the other hand, we see little change in the corporate approach to the implementation of complex, traditional business solutions.
3. In the presentation, we will try to show how big vendors have adapted to the digital transformation processes and what they offer to comply to the changing economy.

Speaker: Josip Penavic | Consulting Director @ Adacta

14:30 - 15:00 Hall Tomislav 2

Presentation focus:
· New trends in virtualization of network functions and business implications on telco business

Overview:
Cloud CPE is new concept which is decreases costs and increases innovation in fix telco business. Technology behind this service enables simplified services activation, improved service agility and seamless deployment of cloud services to large number of customers without field intervention or replacing large numbers of CPE equipment. Cloud CPE represents disruptive technology that supports natural evolution driven by customer requirements.

Key take-aways:
1. Service chanining concept
2. Mass service delivery
3. New trends in telco industry

Speaker: Tomislav Kosanovic | Development Director @ T-Hrvatski Telekom

15:00 - 15:30 Hall Tomislav 2

Presentation focus:
· Responsive workforce management as a key enabler of the end-to-end BSS/OSS telecom services provisioning and workflows.

Overview:
Telecom operators organize their operation support systems around technology; operated by specialized departments under the CTO authority. The network planning systems are used to design the network, the operations team monitors the network performance, and the construction people roll-out new projects and the customer service and the field workforce assist subscribers on their journey to activate, change or upgrade fixed digital services. Service fulfilment business processes stemming from such operations are organization centric rather than subscriber centric. This paper presents an examples from multi-play operators of how the service order fulfilment processes can take the customer back into focus. To the digital journey from BSS to OSS and back in order to provision services faster and enable workforce to operate true end-to-end customer centric order fulfilment.

Key take-aways:
1. How to implement end-to-end business process with the customer in focus
2. How to develop a responsive workforce
3. Best BPM practices from telecom reusable across industry and government

Speaker: Leon Sagovac | President of the Board @ GDi

15:30 - 16:00 In front of the Conference Hall

The coffee-break makes for a great occasion to mingle around some 400 delegates, share instant feedback about presentations you enjoyed the most, engage in casual chat and naturally find future business opportunities.

Location: Main networking area on the convetion floor in front of the Conference Hall Tomislav

16:00 - 16:30 Hall Tomislav 2

Presentation focus:
The spiker will share experience and insight about establishing remote R&D centers:
· Why it is important to companies
· How to do it successfully
· How to avoid common mistakes
· How to measure performance

Overview:
Companies today have strong need to improve flexibility, agility and capacity of their R&D organization. Building remote R&D center can help in this business requirement but there are many challenges and possible obstacles in the process. In this presentation we will talk about issues that are important to more and more high growth companies and that is how to successfully establish remote R&D center from first idea to location selection and then to successful implementation.

Key take-aways:
1. How to establish extended R&D teams
2. How to effientlly transfer work
3. How to measure progress

Speaker: Goran Kalanj | Managing Director @ Serengeti

16:30 - 17:00 Hall Tomislav 2

Presentation focus:
· Objective Vs. Subjective
· Objectives of the ERP implementation
· Associated risks and how to manage them

Overview:
The investment in a new integrated information system, is the one of the largest and most important investment in any company. Beside the financial impact in the year of purchase, the choice have probably a major influence on the business results of the company in the next ten or more years. The decision about the product and implementation, therefore becomes so heavy that the whole project often indefinitely postponed. During the selection, management trying to precisely define the requirements of the future IS, so that they can objectively compare each offer, and that they could justified final choice by rational arguments. Despite the reasonable approach of choice by rational methods, often is the most important how was impression that a potential bidder left during the presentation, empathy for the problems of the client and knowledge of details related to specific business processes.

Through the presentation, Ivan and Nenad will present statistically the most important elements in making these important decisions, and to assess the importance of each parameter in the decision. During the implementation process it is necessary to foresee the risks that ultimately can lead to increased costs and ultimately unsuccessful deployment. Certainly, the right decision is in direct correlation with the successful performance.

Finally, through the discussion on this topic, we will try to answer the question – How we make important decisions in business?

Key take-aways:
1. We make our decisions subjectively, and this is not necessarily bad
2. Implementation of ERP involves long-term cooperation with the supplier - we choose suppliers instead of the product
3. Implementation of ERP assumes and brings changes. Change management is an additional project.

Speaker: Ivan Matejasic | Founder & CEO @ Spin

Speaker: Nenad Bestvina, PMP | Founder & Project Director @ Spin

17:00 - 17:45 Hall Tomislav 2

Presentation focus:
· Operational excellence becomes a necessity
· Lean management as a proven method to achieve operational excellence
· Key levers for acceleration of business processes digitalization
· Corporate culture of continuous improvement
· Operational excellence of the future

Overview:
Operations management is drastically changing. The change is demanding, challenging and inevitable, but at the same time very exciting. Operational excellence becomes a must for all companies that missioned themselves as market leaders or owners of significant market share in their branch. The way how the business is conducted in all parts of an organization becomes immensely important, since customers often demand quality service over price or product. Managers of today understand that operations or how they do business / deliver their products to customers, can make or break their business. They understand operations’ power of influence on business – it heavily affects cost, therefore revenue; it affects client satisfaction, therefore sales result and income; and finally, it provides capabilities and capacities for sustainable growth and development of an organization. Lately, managers on all hierarchical levels learned that they manage processes whatever they manage in the first place and thus they are all operations managers as well.

Journey to excellence in operations is simple, but not easy nor fast. One of the most used and proven method of achieving operational excellence is lean management. Simply said, lean aims on perfect match of demand and production, without waste. Lean methodology has its own view on five constituting parts of any organization and drives organization to become outstanding in all of them. Lean requires involvement and commitment of a whole organization, enables great business results, engaged and happy employees and continuous improvement corporate culture which ensures further growth of a company.

Highly developed western organizations deemed to have reached desired level of operational excellence open new chapter for their future: they heavily disrupt parts of their business, innovatively re-organize their operations and take over customer-centric, fully digital lean start-ups which enable them opening of new markets and capturing of new client pools.

Key take-awaxs:
1. Operational excellence is the key lever for achieving outstanding business results. Lean is prominent method of achieving operational excellence.
2. All of us, especially any kind of manager; manage processes, thus should be operationally great.
3. Tomorrow, our market will consist of small, rapidly changing and operationally outstanding companies that will offer new kind of consumerism, we hope environmentally and socially responsible.

Distinguished key-note Speaker: Jasna Strajher | CEO @ Savvy Business Engineering

17:45 - 18:00 Hall Tomislav 1 / 2 / 3 / 4

Sponsors & partners acknowledgements and drawing of valuable prizes (VIP Tickets for selected seminars & workshops)

See you again next year

08:00 - 08:45 In front of the Conference Hall

It's advisable to come early, as there are 400 delegates to be registered. The conferences will commence at 08:45 sharp, in order to meet the event schedule.

Location: Main networking area on the convetion floor in front of the Conference Hall Tomislav

08:45 - 09:00 Hall Tomislav 3

Digitalization & Digital Economy Conference-stream Moderator: Marko Cavlovic | Deputy Director @ HAKOM

09:00 - 09:45 Hall Tomislav 3

Presentation focus:
· Digital transformation trends
· Digital transformation issues
· Digital/transformative leadership
· Strategies for smart enterprises
· Strategies for smart cities
· Strategies for smart society

Overview:
When did you buy your first mobile phone? Don't you feel it has always been there, and you cannot even imagine the time without talking, surfing the web or sending text messages and videos from anywhere? However, the commercial expansion of mobile telephony is only twenty years old. IBM PC is 35 years old, and Tim Berners-Lee wrote the first web page 26 years ago. Wikimedia celebrates 21th birthday, and the Wi-fi standard has just come of age. Google was founded 18 years ago, YouTube 11 years ago, Facebook 10 and Apple's iPad 6 years ago. In 2013 Encyclopedia Britannica finaly gave up the printed edition. If the productivity in other industries advanced at the speed of computers, today we would be able to buy a ton of steak for 35 cents, the price of a four-bedroom house would not exceed 5 dollars, the average car would cost 75 cents, and an around the world plane ticket could be purchased for 3 bucks.
But the computer revolution is only at its beginning. The digital transformation has created a 3.5 billion Internet users market where anyone can trade with anyone in real time. We are facing a challenge that can best be described as Digital or dead! Smart phones, cloud computing, robotics, artificial intelligence, social networks, Internet of things and Big data are forcing us to build information technology into our DNA, or our future as companies, enterprises, societies or individuals becomes most uncertain. The key topic of this year's meeting of the world leaders at Davos was „The fourth industrial revolution". I plan to discuss the dilemmas, problems and opportunities that the digital transformation brings to the European and Croatian economy and society, and hopefully offer a few solutions.

Key take-aways:
1. Get acquainted with key "digital or dead" trends and dilemmas
2. Get motivated to "change or die"
3. Get prepared for the future and embrace digital leadership

Distinguished key-note Speaker: Prof. Velimir Srica, PhD | University Professor | Management & IT Consultant | President @ ELITE

09:45 - 10:15 In front of the Conference Hall

The coffee-break makes for a great occasion to mingle around some 400 delegates, share instant feedback about presentations you enjoyed the most, engage in casual chat and naturally find future business opportunities.

Location: Main networking area on the convetion floor in front of the Conference Hall Tomislav

10:15 - 10:45 Hall Tomislav 3

Presentation focus:
· Leadership matters
· Driving culture change through effective change management
· Connecting customers, products, assets and people
· Adopting data culture
· Experiment and fail fast

Overview:
Technology is omnipresent, and this access to digital services is playing an increasing role in everything we do: shaping growth, changing industry landscapes, and providing the catalyst for new business models, products, services and experiences.
Capitalizing on this phenomenon is the key to innovation and growth. From the rise of connected devices and other “things” within the Internet of Things (IoT), the growing mounds of data, and the emergence of advanced analytics, machine learning and artificial intelligence, to augmented reality and the next frontiers, the challenge and opportunity for business leaders is to harness the ubiquitous, disruptive force of technology to be more agile, fuel efficiency and ultimately shape their destiny.
Digital transformation represents the opportunity for businesses to think and operate like digital companies in the way they engage their customers, empower their employees, optimize their operations and transform their products. Companies that are doing this are seeing strong results: reduced overhead, conservation of resources, increased profits, and optimized operational efficiencies. And organizations mature in their journey with digital transformation generate an average of $100 million more in additional operating income each year than those who lag behind. Yet, only 14 percent of organizations today say they have completely digitized their business processes and only five percent of organizations feel that they have mastered digital to a point of differentiation from their competitors. For those businesses that can successfully disrupt and differentiate, the potential is remarkable.

Key take-aways:
1. Digital transformation requires a new mindset
2. How businesses can stay relevant and competitive in today’s new digital era
3. Technology is omnipresent, and this access to digital services is playing an increasing role

Speaker: Trpimir Kvesic | Director of Founder & CEO @ In Sky Solutions

Speaker: Dario Cvitesic | Business Development Manager @ In Sky Solutions

10:45 - 11:15 Hall Tomislav 3

Presentation focus:
· The fourth pillar of our digital transformation story – the internet of things.
· IoT is going to change the world.
· Possibly faster than any of the trends we mentioned above.

Overview:
Work has changed a lot over the past century – away from agriculture, to cities, to offices, to computers, to mobile devices. Each change was more rapid than the last. And rapid change is still going on today. Customers have also changed a lot in the last century. From markets to cities to malls to the Web, and now to mobile. Again, each change faster than the last, and again change is still in progress.

The way we feed our factories and production processes and businesses has changed. We’re no longer limited by the materials and supplies available locally. We can get pretty much anything, from anywhere in the world. But that requires careful planning and analysis. We have to balance cost, quality, and speed of supply. Having access to the right materials at the right time can make or break not just companies but industries. Supplier relationships are being digitized to keep pace with this.

Digitization is the next wave of change sweeping business and the world. Old business models are going away. Consumer behavior is changing. The way we hire and train, and use resources is changing. This presentation will give you insight into SAP’s strategy; our recent investments and innovation, and the portfolio of solutions we offer. We spotted these trends early, so we would be ready to help our customers. Keeping our eye on the horizon, and planning for what’s next is an important part of what we do. It helps us to build that trusted relationship. We have helped our customers through many transformations in markets and business models and technology before. And we are ready to do it again.

Key take-aways:
1. Digitization is the next wave of change sweeping business and the world.
2. Consumer behavior is changing.
3. The world is changing. Megatrends are sweeping across industries and economies. Businesses must transform for the new digital world, and SAP is ready to help them.

Speaker: Denis Dunat | Consulting Director @ SAP

11:15 - 11:45 In front of the Conference Hall

The coffee-break makes for a great occasion to mingle around some 400 delegates, share instant feedback about presentations you enjoyed the most, engage in casual chat and naturally find future business opportunities.

Location: Main networking area on the convetion floor in front of the Conference Hall Tomislav

11:45 - 12:00 Dvorana Tomislav 1 / 2 / 3 / 4

Introductory Address about ICT industry as the driver of the economic growth

Distinguished VIP Guest Speaker Madam Martina Dalic | Deputy Prime Minister of the Republic of Croatia & Minister of Economy

12:00 - 13:00 Dvorana Tomislav 1 / 2 / 3 / 4

ICT Yesterday, Today and Tomorrow: Were we more advanced 25 years ago?

Panel-session will start with a brief introductory overview about the state of the IT & ICT industry markets in Croatia and other countries in the region, delivered by Dr. Boris Zitnik. Where we were at the beginning when the IT services at large where first introduced to the general public, where we were when the government office for e-Croatia was established and where we are today. After this brief intro, the open discussion will follow, critically focusing on "the good, the bad and the ugly" of the last decade in ICT sector. The panelist will also discuss what are the experiences from the neighboring countries, in which areas those countries are more advanced and in which are they lacking behind Croatia. Finally, the experts will send a clear message to the current Croatian government as to what MUST BE done NOW to ensure that ICT industry continues to be the driver of the economic growth and the backbone of digital economy in Croatia.

Panelists:

Martina Dalic | Deputy Prime Minister of the Republic of Croatia & Minister of Economy
Prof. Mladen Mauher, PhD | Professor @ University of Zagreb
Prof. Slavko Vidović, PhD | Founder & CEO @ Infodom
Darko Paric, PhD | Assistant Minister for e-Croatia @ Ministry of Administration
Miroslav Kovacic | Former State Secretary @ e-Croatia Project | Founder & CEO @ MKPS
Panel Moderator: Miodrag Sajatović | Editor-in-Chief @ Lider

Candid & controversial - not "just another" round-table

13:00 - 14:00 Buffet lunch

A great opportunity to engage in a casual chat with speakers and your fellow delegates. Lunch will be served at the main hotel restaurant, providing a variety of specialties ranging from traditional Croatian food to best international cuisine.

Location Restaurant Argante @ the Convention floor of Hotel Antunovic

14:00 - 14:30 Hall Tomislav 3

Presentation focus:
Most of us spend the best vacation days with our loved ones, in a desired destination. A veteran of digital tourism will share with you what the digitalization of destination experience is made of, and which are the building blocks for a well organized destination. Overview:
Mapping opportunities for improving digitalization of hospitality can be heplfull to all partners in proces - hospitality industry and solution providers, as this is The industry in Croatia and most Mediterranean countries .

We will recognize many parts of digital destination, as existing solutions, such as CRS, CRM, PMS, etc. They already deliver business benefits across industry. On other hand, we need to realize that is crucial to interconnect them and make them open for future connectivity, so we can benefit even more as result of this synergy.

Session insights will combine real projects experience and forecast based on research data, by speaker with sucessfull carrier in digitalization of hospitality industry. Last part of session will suggest some paths toward tighter digitalization, which often leads to tailor made integration solutions that have maximum impact for business.

Key take-aways:
1. Understanding of tourism eco-system
2. Realizing opportunity to digitalize tourist organization
3. Realize opportunity to expand to tourism sector

Speaker: Goran Mrvos | Managing Director @ InfoSit

14:30 - 15:00 Hall Tomislav 3

Presentation focus:
· Data as the foundation of Digital Business
· Interactions between people, places and things creates value
· Platforms & Eco-systems are the new plane of competition
· Characteristics of a Data Driven Business
· Algorithms have the answer
· The transformation potential of IoT

Overview:
With over 50 billion connected devices expected by 2020, the Internet of things (IoT) is poised to have a major impact. IoT encompasses any object with a unique identifier that can be connected in an Internet-like structure and communicate with similarly tagged objects. IoT promises to bring increased visibility into products, processes, customers and partners—and significant benefits in terms of reduced costs and improved efficiency; greater speed and scale; and the ability to create new smart products and services.

For businesses to take the greatest advantage of IoT, they will need to define a comprehensive approach to unifying a wide array of devices within the data center with one goal in mind: extract the most useful insights as quickly as possible, and turn those insights into action. In particular, disruptive potential comes from the ability to deal with vast quantities of data in raw form. This is where Oracle’s technologies are increasingly on target. Oracle Internet of Things Cloud Service equips organizations to prepare themselves for the onslaught of data coming their way as the industrial internet takes hold.

Join this session and learn about transformation potential of IoT and its technological integration to create new customer experience.

Key take-aways:
1. IoT as a data source
2. IoT potential
3. Transformation

Speaker: Dusko Vukmanovic, PhD | Master Principal Consultant @ Oracle

15:00 - 15:30 Hall Tomislav 3

Presentation focus:
· Building the solution that exactly fits client needs
· How to find and define basic client needs and challenges
· How to make project out of those challenges
· Threats and opportunities of Smart approach

Overview:
Presentation will focus on description of client business needs and challenges, approach in how to define solutions, solution description and some advices.

Key take-aways:
1. New ideas
2. Business approach
3. Think out of the box

Speaker: Tomislav Anadolac, MBA, PMP | Founder & Program Director @ Feedback

Speaker: Kresimir Zupan | Founder & BPM Expert @ Feedback

15:30 - 16:00 In front of the Conference Hall

The coffee-break makes for a great occasion to mingle around some 400 delegates, share instant feedback about presentations you enjoyed the most, engage in casual chat and naturally find future business opportunities.

Location: Main networking area on the convetion floor in front of the Conference Hall Tomislav

16:00 - 16:30 Hall Tomislav 3

Speaker: Sendi Radic | COO & Board Member @ King-ICT

16:30 - 17:00 Hall Tomislav 3

Presentation focus:
· Digital Transformation (DX) as an innovation instance
· DX characteristics in the public sector – incremental or disruptive?
· Why is public sector DX lagging behind real sector?
· Possible areas of DX in public sector including virtual case study
· Recommendations for public sector DX implementation

Overview:
Author makes introduction about Digital Transformation (DX): it is an instance of innovation and should obey its rules. Primarily it relates to the phases of Innovation Life Cycle (ILC). This cycle is presented by 8 E’s concept. Here the application of this concept on DX:

1. Envision: strategy of organization's DX
2. Encourage: pushing employees and customers in DX direction
3. Enable: putting ideation tools in place, overcoming barriers
4. Explore: finding areas applicable for DX – incremental and disruptive
5. Evaluate: check of idea feasibility, marketing and compliance
6. Experiment: test, pilot, assess
7. Execute: decision, roll out (organization, environment) and measurement
8. Evolve: improve and align with new strategy, back to beginning!

In the second part of presentation, author applies these DX rules on public sector specific issues. Lagging back of DX implementation in public sector globally and in Croatia is explained based on DESI 2016. Report (Digital Economy and Society Index). Indicator 5. “Digital Public Services” shows that Croatia is lagging back especially in G2C interactive communication: only 21% of Internet users (against 32% in the EU average) interact online and send filled-in forms to public authorities.

In the third part author describes some possible areas of DX in public sector (legal system, G2C, healthcare) and brings one “virtual case study” of possible DX application – public notary service.

Finally, author stresses simple but mandatory recommendations for DX in general and specific to public sector:

• DX process is to be performed as any other innovation process
• There is no activity, process or organization not susceptible to DX
• DX is mostly about customer engagement – citizens in public sector
• DX needs internal preconditions and infrastructure in eco-system
• DX drivers: revenue and sustainable profit vs. efficiency and effectiveness in public sector
• “Technology push” for DX exists – “authorities pull” instead of “market pull” is needed.

Key take-aways:
1. Perform DX as any other innovation process – develop innovation culture in public sector!
2. DX in public sector is about citizens’ engagement in digital way
3. After existing “technology push” there is a need for “authorities pull”

Speaker: Miroslav Madjaric, PhD. | Innovation Consultant

17:00 - 17:45 Hall Tomislav 3

Presentation focus:
Computer networks serve as a nerve system ensuring delivery of business critical services. Visibility and thorough understanding of this environment is essential to protect smooth company operations. Flowmon network and application monitoring, together with anomaly detection intelligence capabilities, takes care all critical applications, systems and network elements operate as they should.

Overview:
Flowmon is an advanced network and application monitoring and diagnostic tool, which very effectively identifies root causes for network anomalies and incidents across all IT operations. With a state of the art combination of flow monitoring and packet analysis it solves up to 95% of all network issues. Application performance monitoring provides automated detection of low performance, errors and downtimes, advanced reporting, very deep level of detail, it is non-intrusive and not depended on operating systems. Flowmon APM provides a single source of truth of who is responsible for fixing the problem and makes sure problems are identified before masses of users are affected.

Key take-aways:
1. give your engineers the power to support your business
2. ensure reliability and security of your business critical services
3. interconnect all your IT people and technologies with a single and professional solution.

Distinguished key-note Speaker: Frank Dupker | VP of Sales EMEA @ Flowmon Networks

Distinguished key-note Speaker: Andrej Vnuk | presales engineer for network and security solutions @ ALEF distribucija

17:45 - 18:00 Hall Tomislav 1 / 2 / 3 / 4

Sponsors & partners acknowledgements and drawing of valuable prizes (VIP Tickets for selected seminars & workshops)

See you again next year

08:00 - 08:45 In front of the Conference Hall

It's advisable to come early, as there are 400 delegates to be registered. The conferences will commence at 08:45 sharp, in order to meet the event schedule.

Location: Main networking area on the convetion floor in front of the Conference Hall Tomislav

08:45 - 09:00 Hall Tomislav 4

Fran Mikulicic, MBA, is a consigliere, mentor and organization design expert, specialized in assisting people and organizations to achieve their full potential through custom made solutions. Fran's dynamic and energized presenting style makes him a popular and highly demanded speaker and workshops' facilitator.

Organizational Agility & Projects Conference-stream Moderator: Fran Mikulicic, MBA | Mentor | Coach | Leadership Development & Communication Expert

Tatjana Kotarski is a Board Member of the PMI Croatia, certified project and program management professional and avid IT journalist. She has managed multiple large and complex programs over the last decade, ranging from software-development to organizational change. Passionate promoter of project management, her engagement was essential in making the PMI Forum 2015 and 2016 edition a success.

Organizational Agility & Projects Conference-stream Moderator: Tatjana Kotarski, PMP | Board Member @ PMI Croatia | Program Manager | IT Journalist & Blogger

09:00 - 09:45 Hall Tomislav 4

Presentation focus:
· Survey Results: Challenges in Scaling Business Agility
· Defining Value and ROI
· GAP Analysis: Product, Project, Teams
· Resolution: Roles & Responsibilities defined

Overview:
Project Managers in Scrum Master roles, Projects as Epics, and the one Product Owner who knows it all. These are just some of the many indicators pointing to the fact that project, product and agile teams are disconnected. Without clearly defined roles and responsibilities and a solid agile product and project management process, agile teams will build the wrong things faster than ever. In this keynote, we will review the results of a survey conducted by the speaker asking various organizations about their main challenges in their agile implementations. We will conduct a root-case analysis and provide clear and pragmatic recommendations of how you bring organizational domains together, so that you can lead your agile implementation successfully to the next level.

Key take-aways:
1. Abstract gaps between projects, products and teams
2. Recognize successful patterns for roles & responsibilities in advanced agile environments
3. Generate a root-cause analysis of your gaps and derive your plan of action

Distinguished Key-Note Speaker: Karlheinz "Karl" Muenchow PMP, CSP | Founder & CEO @ XoJom Group | 5 X PMI Global Congress Speaker of the Year 2012-2016

09:45 - 10:15 In front of the Conference Hall

The coffee-break makes for a great occasion to mingle around some 400 delegates, share instant feedback about presentations you enjoyed the most, engage in casual chat and naturally find future business opportunities.

Location: Main networking area on the convetion floor in front of the Conference Hall Tomislav

10:15 - 10:45 Hall Tomislav 4

Presentation focus:
· Try to show what Agile is what it is not
· Show how things can go wrong in this marriage
· Provide marriage counseling for young couples and mature marriages
· Provide tools to help you make it work and complete the marriage formula

Overview:
Agile is everywhere and used for everything. It is even transcending the software world. We have waited for more than 30 years from its first appearance to it becoming mainstream. Well, now we have been living together for 15 years and got to know each other’s goods & bads. I will try to show how to make this marriage work, since I believe it is worth fighting for.

Key take-aways:
1. Agile methodologies are not complete
2. Transition needs focus and coaching
3. They play well with others (PMI, Kanban, Lean) to complete the picture

Speaker: Roko Roic | Principal Consultant @ KING-ICT & Founder @ Backlog

10:45 - 11:15 Hall Tomislav 4

Presentation focus:
· Behavioral aspects of data science
· Data science project management issues

Overview:
There is a lot of talk about big data & data science, but few organizations are actually doing something useful. Why is that? Is it due to lack of knowledge, organizational issues, technical issues, data availability and quality or is there something else? We all know about three competences of unicorn data scientists: methodological, technical and domain expertise. As if that wasn't hard enough, there is more...

Key take-aways:
1. Learn about hidden obstacles in data science projects
2. There is a people component in data science projects as well
3. Why it takes guts for data science applications?

Speaker: Igor Kaludjer | COO @ IN2DATA

11:15 - 11:45 In front of the Conference Hall

The coffee-break makes for a great occasion to mingle around some 400 delegates, share instant feedback about presentations you enjoyed the most, engage in casual chat and naturally find future business opportunities.

Location: Main networking area on the convetion floor in front of the Conference Hall Tomislav

11:45 - 12:00 Dvorana Tomislav 1 / 2 / 3 / 4

Introductory Address about ICT industry as the driver of the economic growth

Distinguished VIP Guest Speaker Madam Martina Dalic | Deputy Prime Minister of the Republic of Croatia & Minister of Economy

12:00 - 13:00 Dvorana Tomislav 1 / 2 / 3 / 4

ICT Yesterday, Today and Tomorrow: Were we more advanced 25 years ago?

Panel-session will start with a brief introductory overview about the state of the IT & ICT industry markets in Croatia and other countries in the region, delivered by Dr. Boris Zitnik. Where we were at the beginning when the IT services at large where first introduced to the general public, where we were when the government office for e-Croatia was established and where we are today. After this brief intro, the open discussion will follow, critically focusing on "the good, the bad and the ugly" of the last decade in ICT sector. The panelist will also discuss what are the experiences from the neighboring countries, in which areas those countries are more advanced and in which are they lacking behind Croatia. Finally, the experts will send a clear message to the current Croatian government as to what MUST BE done NOW to ensure that ICT industry continues to be the driver of the economic growth and the backbone of digital economy in Croatia.

Panelists:

Martina Dalic | Deputy Prime Minister of the Republic of Croatia & Minister of Economy
Prof. Mladen Mauher, PhD | Professor @ University of Zagreb
Prof. Slavko Vidović, PhD | Founder & CEO @ Infodom
Darko Paric, PhD | Assistant Minister for e-Croatia @ Ministry of Administration
Miroslav Kovacic | Former State Secretary @ e-Croatia Project | Founder & CEO @ MKPS
Panel Moderator: Miodrag Sajatović | Editor-in-Chief @ Lider

Candid & controversial - not "just another" round-table

13:00 - 14:00 Buffet lunch

A great opportunity to engage in a casual chat with speakers and your fellow delegates. Lunch will be served at the main hotel restaurant, providing a variety of specialties ranging from traditional Croatian food to best international cuisine.

Location Restaurant Argante @ the Convention floor of Hotel Antunovic

14:00 - 14:30 Hall Tomislav 4

Presentation focus:
· What outsourcing promises, and what delivers?
· What happens when you try to decrease costs by outsourcing on short run?
· Will Agile kill Waterfall, or just make it better?

Overview:
During last decade organizations are searching for a holy grail of decreasing costs and being flexible. Outsourcing promises solving both, but is it really so? Furthermore, new approaches in Project Management promise flexibility and agility preaching a new era in management overall, but are we ready for that? Will this revolution also eat its children?

Speaker: Davor Gasparac | Head of Group Org Corporates @ Erste Group Bank AG Austria

14:30 - 15:00 Hall Tomislav 4

Presentation focus:
· Strategy management and project management
· Elements of Organizational project management
· PMO roles
· Organizational project management in Mtel

Overview:
The presentation is focused on Organizational Project Management (OPM) in organizations that are not primary project organized, a crucial linking to the organizational strategy and the role of the Project Management Office (PMO), different approaches with special reference to the segments of Strategic alignment, Project Governance, methodologies, competences, organizational culture, structure and infrastructure in this context. In short, as a case study, the approach and the achieved level of OPM maturity in Mtel will be presented. Mtel implementation of EMPM Primavera was recognized as a success story by the Oracle in 2014. The same year, Mtel has become one of the few companies in the region which is a member of the Palladium Balanced Scorecard Hall of Fame for the execution of the strategy.

Key take-aways:
1. Implementing project management
2. Transformational Change
3. Organizational project management

Speaker: Dragan Mijic | PMO Head @ Mtel a.d. Banja Luka

15:00 - 15:30 Hall Tomislav 4

Presentation focus:
· Business management
· Executing strategies
· Business alignment
· Being lean manager

Overview:
Strategic initiatives of organizations cannot be defined by one goal, project or program. PMO is in natural position to define, align and report on all projects, programs related Strategy implementation in Organization. Let’s do a tour on PMO Best practices, tools, methods which are used to accomplish that task by PMO.

Key-take-aways:
1. Strategic can become tangible
2. Strategic goals can be transferred to tactical execution
3. Programs and projects can be used to achieve business goals

Speaker: Nenad Marjanovic, PMP | Technology Consulting PMO Director for CEEI @ Hewlett Packard Enterprise | Immediate past President @ PMI Croatia

15:30 - 16:00 In front of the Conference Hall

The coffee-break makes for a great occasion to mingle around some 400 delegates, share instant feedback about presentations you enjoyed the most, engage in casual chat and naturally find future business opportunities.

Location: Main networking area on the convetion floor in front of the Conference Hall Tomislav

16:00 - 16:30 Hall Tomislav 4

Presentation focus:
· There is no successful project implementation without bonus/incentive scheme for project team – true or false?
· Is it possible to connect motivation of team members with projects incentives?
· Why do you need highly motivated team members and how to keep them motivated?
· Showcase of project manager responsibilities which ensure team motivation

Overview:
Every Project Manager would love to have motivated team on every project. That motivation is power fuel which you need to run your project success engine until completion. It is not easy to motivate team members and it is even harder to keep them motivated until the end of project.
Majority of projects stakeholders would agree that project incentive schemes should help to increase motivation on project and projects probability of success. So, money makes the world go around and should help your project go around – let see about that in project stories.

Key take-aways:
1. Min requirements for introducing incentive schemes on projects
2. Motivation of team members is essential for your project’s success
3. How to motivate your team members without money involved, just simple pure Project Management

Speaker: Alan Mirko Poldrugac | PMO Advocate | EPMO Director @ Raiffeisen Bank Croatia RBA

16:30 - 17:00 Hall Tomislav 4

Presentation Focus:
· Remaining Agile while scaling from 2 to 1000 people
· Managing globally distributed product development
· Delivering products fast, keeping the pace on the market

Overview:
Session will provide insight into the Infobip story of delivering over 7 billion messages per month. We’ll show how we grew from a startup to an international company with 45+ global offices, scaling the whole company using Agile principles. The presentation will specially focus on best practices of scaling development and product development to be able to launch a new product each month on a global market.

Key take-aways:
1. How to scale development globally
2. How to remain Agile while going global
3. How to launch a new product each month

Speaker: Kreso Zmak | Program Manager @ Infobip

17:00 - 17:45 Hall Tomislav 4

Karl Muenchow will expand upon his opening key-note and summarize the day. The participants will get insight into what to expect the following day, when Karl is hosting a full-day Masterclass on the same topic.

Distinguished key-note Speaker: Karlheinz "Karl" Muenchow PMP, CSP | Founder & CEO @ XoJom Group | 5 X PMI Global Congress Speaker of the Year 2012-2016

17:45 - 18:00 Hall Tomislav 1 / 2 / 3 / 4

Sponsors & partners acknowledgements and drawing of valuable prizes (VIP Tickets for selected seminars & workshops)

See you again next year